FAQ

Frequently Asked Questions

Orders & Payments

What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, Amex), PayPal, Apple Pay, Google Pay, and Afterpay.

Can I change or cancel my order?
Orders can be changed or cancelled within 24 hours of placing them. Please contact us at info@melbnoir.store as soon as possible.

Shipping

Do you offer free shipping?
Yes! We offer free standard shipping on all Australian orders over $100.

How long does delivery take?
Standard shipping: 3–7 business days. Express shipping: 1–3 business days.

Do you ship internationally?
Yes, we ship to the UK, US, EU, and New Zealand. International delivery times vary by destination.

Returns & Exchanges

What is your return policy?
We accept returns within 30 days of delivery. Items must be unworn, unwashed, and in original packaging with tags attached.

How do I start a return?
Email us at info@melbnoir.store with your order number and reason for return. We'll guide you through the process.

Sizing

How do I find my size?
Each product page includes a detailed size guide. If you're between sizes, we recommend sizing up for a relaxed fit.

Do you offer unisex sizing?
Yes! Many of our pieces are designed to be worn across all genders. Check the product description for fit notes.

Still have questions?

Reach out to us at info@melbnoir.store — we typically respond within 24 hours.