Terms of service
Welcome to MelbNoir. These Terms and Conditions govern your use of the website located at www.melbnoir.store and form a legally binding contract between you and MelbNoir ("we", "us", or "our"). By accessing or using our website, purchasing our products, or engaging with our services, you agree to be bound by these Terms and Conditions. Please read them carefully before making any purchase.
If you do not agree with any part of these Terms and Conditions, you must not use our website or services. These Terms and Conditions are drafted in accordance with the laws of England and Wales, including the Consumer Rights Act 2015 and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.
1. Information About Us
The website www.melbnoir.store is operated by MelbNoir. We specialize in providing high-quality women's and men's fashion clothing and footwear. You can contact our customer service team by emailing us at info@melbnoir.store.
2. Access and Use of the Website
By agreeing to these Terms and Conditions, you represent that you are at least the age of majority in your jurisdiction of residence. You must not use our products for any illegal or unauthorized purpose, nor may you, in the use of the Service, violate any laws in your jurisdiction.
We reserve the right to refuse service to anyone for any reason at any time. You understand that your content (not including credit card information) may be transferred unencrypted and involve transmissions over various networks. Credit card information is always encrypted during transfer over networks.
3. Products and Services
We have made every effort to display as accurately as possible the colors and images of our products that appear on the store. However, we cannot guarantee that your computer monitor's display of any color will be accurate.
All descriptions of products or product pricing are subject to change at any time without notice, at our sole discretion. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.
Under the Consumer Rights Act 2015, any goods supplied must be as described, fit for purpose, and of satisfactory quality. If your goods are faulty or do not meet these criteria, you have specific legal rights, which are detailed in our Returns and Refunds section below.
4. Pricing and Payment
Prices for our products are subject to change without notice. The price charged for a product will be the price in effect at the time the order is placed and will be set out in your order confirmation email. Prices displayed on the website include VAT where applicable.
We accept various forms of payment as indicated during the checkout process. You represent and warrant that the payment details you provide are valid and correct, and that you are authorized to use the chosen payment method. By submitting an order, you authorize us to charge the total order amount to your designated payment method.
5. Orders and Contract Formation
When you place an order on our website, you are making an offer to purchase the selected products. An order is not considered accepted by us until we send you an order confirmation email. This email confirms that we have received your order and outlines the details of your purchase.
We reserve the right to limit the sales of our products or services to any person, geographic region, or jurisdiction. We may exercise this right on a case-by-case basis. We also reserve the right to limit the quantities of any products or services that we offer.
6. Shipping and Delivery
We offer free shipping worldwide. All orders are processed within 1 to 3 business days after receiving payment. Once your order has shipped, you will receive a confirmation email with tracking details.
Estimated shipping times are 3 to 7 business days for domestic orders and 7 to 15 business days for international orders, depending on the destination. Please note that shipping times are estimates and may vary due to factors outside our control, such as customs delays or carrier issues.
Unless otherwise agreed, we will deliver the goods to you without undue delay and in any event not more than 30 days after the day on which the contract is entered into.
7. Returns, Refunds, and Cancellation Rights
The 14-Day Cooling-Off Period
Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, if you are a consumer residing in the UK or the European Union, you have the legal right to cancel your order within 14 days without giving any reason. The cancellation period will expire 14 days from the day on which you acquire, or a third party indicated by you acquires, physical possession of the goods.
To exercise the right to cancel, you must inform us of your decision to cancel this contract by a clear statement sent to info@melbnoir.store. You must send back the goods without undue delay and in any event not later than 14 days from the day on which you communicate your cancellation to us.
The 30-Day Short-Term Right to Reject
Under the Consumer Rights Act 2015, if the goods you purchased are faulty, not as described, or unfit for purpose, you have a short-term right to reject the goods and receive a full refund within 30 days of receiving them.
General Return Policy
In addition to your statutory rights, we offer a 30-day return policy. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.
To start a return, please contact us at info@melbnoir.store. If your return is accepted, we will provide instructions on how and where to send your package. Certain items cannot be returned, including custom products, personal care goods, and sale items or gift cards.
Refunds will be processed to your original payment method within 10 business days of us receiving and inspecting the returned item.
8. Intellectual Property
All content included on this website, such as text, graphics, logos, images, audio clips, digital downloads, data compilations, and software, is the property of MelbNoir or its content suppliers and is protected by UK and international copyright, trademark, and other intellectual property laws.
You may not systematically extract or re-utilize parts of the contents of the website without our express written consent. In particular, you may not utilize any data mining, robots, or similar data gathering and extraction tools to extract for re-utilization any substantial parts of this website.
9. Limitation of Liability
Nothing in these Terms and Conditions shall exclude or limit our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any matter for which it would be illegal for us to exclude or limit our liability under English law.
Subject to the above, we shall not be liable to you, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, for any loss of profit, loss of business, business interruption, or loss of business opportunity arising under or in connection with your use of our website or products.
10. Privacy and Data Protection
Our Privacy Policy governs your submission of personal information through the store. We process your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. For more details on how we collect, use, and protect your data, please review our Privacy Policy.
11. Changes to Terms and Conditions
We reserve the right, at our sole discretion, to update, change, or replace any part of these Terms and Conditions by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms and Conditions constitutes acceptance of those changes.
12. Governing Law and Jurisdiction
These Terms and Conditions and any separate agreements under which we provide you with Services shall be governed by and construed in accordance with the laws of England and Wales. Any disputes arising out of or in connection with these Terms and Conditions shall be subject to the exclusive jurisdiction of the courts of England and Wales.